TERMS AND CONDITIONS FOR RENTAL UNITS, PURCHASE OF ACTIVITIES, SKI PASSES, EVENTS/CONFERENCES
Our terms and conditions regarding booking, payment, changes, cancellations, insurance, rights, obligations, reservations, and privacy. These general terms and conditions apply to goods and services purchased from Tyin Filefjell AS and wholly or partly owned subsidiaries / business units (hereinafter referred to as "TF") and others who enter into an agreement with TF according to the confirmation (the guest).
The terms of sale, together with your order confirmed by an order confirmation, constitute the complete contractual basis for the purchase. These provisions apply as a binding contract for all goods and services purchased or ordered via www.tyin.no or through our booking phone, directly from an agent, etc., and for stays at our rental units, both self-owned and mediated on behalf of others. The booking may include accommodation, lift passes, activities, and the purchase of other products and services, or a combination thereof.
Where these sales terms and conditions require written communication, this is fulfilled by using email, SMS, letter, or similar.
Responsible organizer / intermediary is Tyin Filefjell AS, Tyinvegen 7520, 2985 TYINKRYSSET Org. No: 928 182 451
1. BOOKING
1.1. The person placing an order on Tyin.no must be 18 years of age or older. This applies to all goods and/or services that can be ordered on the current website, except for accommodation (cf. § 1.2).
1.2. When booking accommodation on Tyin.no, the person making the booking must be at least 18 years old for self-owned units and 23 years old for external units. The tenant/booker must be 18/23 years or older; this also applies to the person responsible for the cabin/apartment throughout the stay. Identification must be presented at check-in upon request. Should it turn out that the tenant is not 18/23 years or older, the key/door code will not be issued, and the rental amount will not be refunded.
1.3. Before making a final booking, you must read and familiarize yourself with important information about the relevant product.
1.4. A booking is binding as soon as it is completed and a booking / order number has been assigned to the guest. After a correctly completed booking, you should receive a receipt by email, provided you have used a correct and valid email address. Check your spam folder if you do not see the receipt. The receipt will contain all details of your purchase. The guest must bring the confirmation (printed or online) upon arrival.
1.5. Check the confirmation you receive to ensure it matches your booking. It is the guest's responsibility to verify that the arrival and departure dates, as well as all other details relevant to the booking, are correct.
The booking is not completed and not valid in the following cases:
– The booker has not received an email with a receipt including confirmation/reference number. If you have not received a booking confirmation, please check your spam folder and ensure you have used a valid email address.
– Card payment is interrupted for various reasons, and the payment fails.
– The payment is not completed fully or correctly, so the amount is not debited from the account.
If you are unsure whether your booking has been completed correctly, please contact TF by phone +47 46 66 56 65 or by email at booking@tyin.no
1.6. TF disclaims responsibility for errors made by guests if they have not followed our terms and conditions. The terms protect you as a guest, the accommodation provider, and the seller as a distributor.
2. PAYMENT
2.1. Payment is made when the booking is completed. TF is responsible for the transaction itself, which goes through the website. Should problems arise with your payment card, we will contact you. If we cannot reach you, the booking will be cancelled. If payment is not completed, the booking will not be created.
Payment details such as account number, IBAN, and BIC/SWIFT are stated on the invoice sent to you. Always provide the booking reference when making a payment, as well as the KID number where available.
– In case of missing prepayment upon check-in, we will require payment upon arrival. An additional administration fee may apply.
Our partner NETS is responsible for ensuring that credit card numbers and codes are handled securely in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS). Only TF and the supplier of the product(s) you have ordered will have access to your name and contact information. For further information regarding privacy, please see our privacy policy. For bookings made by phone/directly, an invoice for the stay/activity will be sent in accordance with the confirmation.
3. CANCELLATION AND AMENDMENT
The terms below apply to private individuals. For groups/conferences with more than 10 rooms/units or larger groups of over 20 people, separate cancellation terms apply. Please contact us by sending an email to booking@tyin.no
3.1. For your stay, dining, activities, and equipment rental:
Deadline for cancellation and changes to accommodation and other products purchased via www.tyin.no, email, or phone.
If a cancellation or change is made at least 7 days prior to arrival, the full amount will be refunded.
For cancellations or changes made less than 7 days in advance, the following applies:
- 1-7 days: 100% payment
- No-Show: 100% payment
During holiday periods and public holidays, different terms may apply. This will be specified at the time of booking.
An amendment to your booking is considered a cancellation, and the same deadlines will apply. We reserve the right to capacity limitations when amending a booking.
3.2. For Tyin Aktiv/activities and packages combining accommodation and activities organized by TF, the following also applies:
3.2.1. Cancellation Policy
For cancellations or changes made less than 15 days before arrival, the following applies:
- 15-8 days: 25% payment
- 1-7 days: 100% payment
- No-Show: 100% payment
3.2.1. Health Information.
Participants are obliged to disclose all health-related information that may affect safety during the activity.
3.2.2 Risks associated with our activities
Participation in our activities/tours involves a certain risk of accidents and injuries. Participant(s) are obliged to follow the safety instructions given by the activity leader(s) throughout the activity. Tyin Aktiv assumes no financial obligations for damage to persons or equipment, unless the incident or accident is due to gross negligence on the part of the activity leader.
3.2.3 In case of bad weather.
If the weather is too poor for the activity/trip you have booked, an alternative activity/trip will be offered. In cases of bad weather or poor conditions in the relevant area/routes, Tyin Aktiv may need to change the activity/trip. Tyin Aktiv is then obliged to ensure that the change causes the least possible inconvenience to the participant(s). In such instances, Tyin Aktiv will offer the participant(s) an alternative trip/activity during the same period. The participant(s) will then pay for the trip/activity that is carried out. If Tyin Aktiv cannot offer an alternative activity/trip, the participant(s) have the right to a full refund of the registration fee or, by agreement, to postpone the trip/activity. For kite courses, unsuitable wind may result in less optimal learning conditions. For this course, the registration fee is not refunded; instead, a new course will be arranged to cover any missing training from the completed course.
3.2.4 In case of illness of the activity leader.
In the event of illness or injury to an activity leader, Tyin Aktiv will endeavor to provide a replacement with equivalent competence. Should we be unsuccessful, we may have to change or cancel the event. If Tyin Aktiv cannot offer an alternative activity leader, the participant(s) have the right to a full refund of the registration fee for the specific activity that is cancelled.
3.3 Bookings made after the cancellation deadline are binding. Cancellations can be made online via “my page” or in writing to Tyin: booking@tyin.no. Changes to bookings must be made by phone +47 46 66 56 65 or by email to booking@tyin.no with a subsequent confirmation of the change.
3.4. Insurance
TF does not offer travel or accident insurance for accommodation, or for our tours/activities. We recommend all our customers to arrange comprehensive insurance policies before their trip, in case of illness, loss or damage to luggage, accidents, liability, and similar. In case of illness/injury to participant(s), personal travel or accident insurance must be used. Participants are obliged to disclose all health-related information that may affect safety during the activity.
4. RENTER'S RESPONSIBILITY FOR ACCOMMODATION AND OTHER TERMS
4.1 We have a 20-year age limit for booking privately owned rental units and a 23-year age limit for booking external rental units. Identification may be required for verification/check-in.
4.2. Damage caused to the hotel, hotel room, apartment, or cabin as a result of negligent or intentional conduct is the guest's responsibility. The renter is obliged to treat the rental unit, its inventory, and equipment in connection with the unit in such a way that no damage or unnecessary wear and tear occurs. Damage caused by the renter to the unit must be compensated by the renter. In case of damaged inventory or equipment, vandalism/damage, or self-inflicted activation of a fire alarm leading to an emergency response, compensation will be demanded before departure, or subsequently invoiced.
TF has the right to terminate the agreement with immediate effect if the guest or anyone in their company acts disruptively and/or causes damage to the accommodation unit or the surrounding area, or if the accommodation unit is used for a purpose other than that agreed upon. In cases where the agreement is terminated, the guest and their company must immediately vacate the accommodation unit, without the rental amount being refunded. If the agreement is terminated immediately due to the aforementioned reasons, TF will charge a service fee equivalent to the damage, but at least NOK 5,000. TF reserves the right, in the event of an immediate termination of the agreement, to close the accommodation unit and remove the guest's belongings.
4.3. The guest is obliged to follow the house rules, instructions, and regulations that apply to the trip and accommodation unit. Between 11:00 PM and 7:00 AM, the guest is obliged to be considerate and maintain a low noise level out of consideration for other guests. Noise and disturbance in the rental unit that causes inconvenience to our other guests will be addressed. If the warning is not heeded, immediate eviction may occur. In such a situation, the rental amount will not be refunded.
4.4. The rental unit may only be occupied by the maximum number of persons stipulated in the contract.
4.5. Cleaning of cabins and apartments:
Cleaning is included in the rental price for privately owned units.
For external units, a cleaning fee applies.
Before departure, the renter must load all dishes into the dishwasher and start it, and remove all rubbish and bottles from the apartment. The apartment must be tidy and in order.
Take all personal belongings with you. Before departure, all doors and windows must be closed.
Should the apartment be untidy and soiled, a cleaning fee of at least NOK 1,500 will be subsequently invoiced.
4.6. Bed linen in cabins and apartments: Bed linen and towels are included in the price for privately owned cabins and apartments. For external cabins, bed linen is an additional charge of NOK 175 per set, including towels.
4.7. Electricity is included in the price. Firewood is not included and must be ordered separately.
4.8. Pets are only allowed in units where this is permitted and payment for them has been agreed upon.
4.9. Smoking is prohibited in all our hotel rooms, cabins, and apartments. We ask all our guests to respect this. In case of violations, you will be subsequently invoiced for the costs incurred, with a minimum of NOK 2500.
4.10. The renter is obliged to follow regulations regarding pets, smoking, and the use of open fires. In case of violations, you will be subsequently invoiced for the costs incurred, with a minimum of NOK 2500.
4.11. All physical keys to the accommodation unit must be returned upon departure. Failure to return them will incur a fee of NOK 3000 for changing locks (where mechanical locks are present).
4.12. Please refer to other applicable rules for each individual accommodation.
4.13. Lost property is stored for 1 month. Guests must arrange for shipping themselves. The shipping label should be sent to Tyin Filefjell by email: booking@tyin.no. Otherwise, we only send by cash on delivery with an administration fee of NOK 250.
Lost property is stored for 1 month. Guests must arrange for shipping themselves. The shipping label should be sent to Tyin Filefjell by email: booking@tyin.no. Otherwise, we only send by cash on delivery with an administration fee of NOK 250.
5. CHECK-IN AND CHECK-OUT
5.1. Check-in at TF is from 3:00 PM on the day of arrival. Check-out is by 11:00 AM on the day of departure, unless otherwise agreed. If the accommodation unit does not have electronic locks with a code that you receive automatically, keys must be collected and returned at the reception at Filefjellstuene, unless otherwise informed. More information can be found in your booking confirmation, on Tyin.no, or in the Tyin app.
5.2. Ski passes and/or other products sold as part of an accommodation package are collected at Filefjellstuene or another agreed-upon location. For packages containing products such as ski equipment, snowshoes, and similar items, this equipment is collected at the ski rental in Børrenøse, unless otherwise agreed.
6. TERMS AND CONDITIONS FOR SKI PASSES
6.1. Terms for reimbursement of season passes for Tyin Filefjell Skisenter
6.1.1. The season pass follows ALF's regulations: reimbursement is not applicable in the event of operational shutdowns* lasting more than one-third of the season pass's validity period. The validity period for season passes applies from the ski center's season start to season end. Reimbursement applies to ski days that could not be utilized during the remaining part of the season due to the operational shutdown. The number of days in the season is calculated from the ski resort's first ordinary opening day.
*Operational shutdowns are stoppages caused by events beyond the control of management, which could not have been foreseen at the time of sale or whose consequences could not have been avoided. Operational shutdowns due to wind, weather, snow conditions, or unforeseen technical problems are not included.
6.1.2. Season passes (full price / ordinary price) can be cancelled in accordance with previous sections. The season pass's activation date is considered to be when the card is first used in the lift. Season passes that have not been activated can therefore be cancelled at any time during the season with the right to a full refund. Refunds after activation of the season pass are not approved, with the exception of cases where ALF's regulations regarding operational shutdowns can be applied, see paragraph 3.5.1.
6.1.3. Season passes (early bird / discount) cannot be cancelled or refunded for any reason.
6.2 When you buy a ski pass online at tyin.no, you must have a keycard with a WTP code. The keycard is activated as your ticket upon the first passage through the turnstile at the first lift you arrive at.
After a correctly completed online payment, you will receive a receipt by email. The receipt will contain all details of your purchase and can be brought to the ski resort. Remember to check your spam/junk folder, in case the receipt is sent there.
The order is not completed and not valid in the following cases:
- The customer has not received an email receipt with a confirmation/reference number.
- Card payment is interrupted for various reasons and the payment fails.
- The payment is not completed fully or correctly, so the amount is not debited from the account.
If you need assistance, you can get help inside the Skishop in Børrenøse at the bottom of the Børrenøsheisen lift or at the lift house at the bottom of the Tørisheisen lift.
6.3 Ski passes are strictly personal and cannot be transferred to others in any way. Any illegal transfer of the ski pass to another person will result in its confiscation, regardless of whether the transfer was intentional or deliberate. The user must be able to prove that he/she is the rightful owner of the card. The card must be presented without request upon inspection. Season passes are valid during ordinary opening hours from the beginning of the winter season until its end.
6.4 Season passes without a photo are invalid. It must be possible to easily identify the cardholder (eyes and face must be visible, no ski goggles, buff, or similar).
6.5 An illegally transferred season pass can be reactivated once for a fee of NOK 2000. Upon a second offense, the season pass will be permanently confiscated.
6.6 If a season pass is lost, a new one can be issued at Skishop Børrenøse for a fee of NOK 300 (excl. keycard).
6.7 There is no right of return for ski passes, including keycards.
6.8 In case of misuse or violation of the Alpine Safety Rules (see section 7), the ski pass may be confiscated without compensation.
6.9 No compensation is given for unforeseen operational shutdowns, for example due to bad weather, power outages, machine failure, or similar. Parts of the trail network may be closed periodically and reserved for competitions and training.
6.10 A keycard is mandatory for all types of passes due to the contactless access system.
6.11 Children aged 0-6, wearing a helmet and accompanied by an adult, ride the lifts for free. A valid keycard is required.
6.12. Youth (7-17 years) and seniors (65+ years) purchase lift passes at a reduced price. See current price lists on www.Tyin.no for pricing information.
6.13. Regarding age when purchasing lift passes: The age at the time of purchase applies. For example, if a child turns 7 in January, they can still use a 0-6 year lift pass for the entire season if the pass was purchased before their birthday.
6.13.1 Right of return for lift passes: We adhere to the guidelines for the alpine industry set by Norwegian Alpine Resorts and Mountain Destinations (ALF). For more information on refunds, please contact Tyin Filefjell Skisenter in writing at booking@tyin.no
6.13.2 Refund in case of illness or injury
In case of illness or injury, the pass holder will be entitled to a proportional refund of the pass costs for the period the pass could not be used. The injury or illness must be documented by a medical certificate upon request. The ski pass must be returned to the ski center as soon as possible.
6.14. Bad weather, poor snow conditions and/or technical problems: The customer must assess weather and snow conditions based on their own skiing abilities. If you are unsure about weather, snow conditions, and operational status, follow updates on open slopes and lifts at www.Tyin.no, or contact staff before purchasing a lift pass. Please note that weather and conditions can change quickly, and information is for guidance only.
7. SKI SAFETY
7.1. Alpine Safety Rules: When you purchase a lift pass at Tyin Filefjell Ski Center and/or use the ski resort, you commit to following the Alpine Safety Rules, developed in cooperation with Norwegian Alpine Resorts and Mountain Destinations (ALF). Violation of the ski safety rules may result in expulsion from the resort.
– It is important that you wear a helmet, show consideration for other skiers and snowboarders, and follow the ski safety rules. It should be safe to ski with us, and we all have a responsibility for our own skiing.
– Responsibility to avoid injury: You must conduct yourself in a manner that does not endanger yourself or others. You must at all times have necessary control over your ski and snowboard equipment. You are responsible for ensuring that your equipment does not cause harm to persons or other property.
– Adjust speed to conditions: You must ski/ride in a controlled manner, adjusting speed and style to your skill level, terrain, snow conditions, and traffic.
– Yielding: Those coming from behind (or above) are responsible for skiing/riding in such a way that they do not cause collisions with others.
– Overtaking/Downhill skiing: You may overtake another skier or snowboarder provided that they are given sufficient space for both controlled and uncontrolled movements. It is forbidden to ski straight downhill without turning, except during organized training.
– Starting, entering, or traversing uphill on the slope: If you enter or traverse uphill on a slope, you must ensure that this occurs without danger to yourself or others. The same applies to skiing/riding after a stop.
– Stopping on the slope. Unless absolutely necessary, you should avoid stopping on the slope in narrow areas, under ledges, or in places with limited visibility. After a fall in such a place, you must move away as quickly as possible.
– On foot on the slope: If you are on foot, you must only use the outer edges of the slope.
– Ski brakes/leashes: Ski brakes/leashes are mandatory. Check that your bindings are correctly adjusted.
– Respect signs and markings. For your own and others' safety: follow signs, markings, and instructions. Never ski in slopes or areas that are marked as closed – this can lead to accidents, equipment damage, or, in the worst case, life-threatening situations.
– It is forbidden to be in the alpine resort outside opening hours. This can be life-threatening as construction work, snow production, and grooming are underway.
– Assistance in case of accidents: In case of injury, everyone has a duty to help. Witnesses and those involved are obliged to provide personal details. If a guest is injured in the alpine resort, the Ski Patrol can be contacted at +47 41 60 20 30. In case of serious personal injury or accident, you must always contact SOS, tel. 113.
– Alpine skiing is associated with a certain degree of danger, so please exercise caution. Intoxicants and skiing do not mix.
– Visibly intoxicated persons may be expelled from the resort.
– Getting on and off ski lifts must only occur at designated areas.
8. RESPONSIBILITY, PRICES & DISCLAIMERS
8.1. As the organizer, TF is obliged to ensure that the guest receives a written confirmation of their booking and other necessary documents, that information is provided on how payment should be made and where keys/codes can be collected/received, and that the guest is informed about other matters relevant to the arrangement, and that the arrangement matches the description in the confirmation. TF is not responsible for promises that a third party may have made directly to the guest without TF's knowledge, and which TF was not aware of or ought to have been aware of.
8.2. As the organizer, TF is responsible to the guest for what they are entitled to according to the agreement. This responsibility also applies to tasks carried out by parties other than TF. Information in catalogs, brochures, and on the website is binding for TF, but may be changed before the agreement is entered into, provided a clear reservation has been made and the guest is clearly informed of the change. TF reserves the right to correct any typos, printing errors, publishing errors, or proofreading errors on websites and in other printed information about the offers provided by the supplier.
8.3. The accommodation reserves the right to make price changes due to increased costs in purchasing goods and services, increased taxes, or other circumstances beyond the accommodation's control. The guest shall be immediately notified of any price change.
9. FORCE MAJEURE
9.1. TF and our subcontractors (including accommodations) are not responsible for unsatisfactory weather conditions, closed facilities, or other circumstances beyond the facility's control. Events beyond TF's control, such as strikes, lockouts, fires, etc., that make it impossible to fulfill the obligations of this agreement, grant the right to terminate the agreement without liability for damages.
9.2. Based on events beyond the accommodation's control, the accommodation has the right to move the tenant to an equivalent or better lodging. Where possible, the tenant shall be informed in advance of such changes. Such changes do not entitle the tenant to withhold payment for the stay.
10. COMPLAINTS
10.1. Any complaints during the stay must be made to the landlord on site. Contact immediately, or no later than 10:00 AM the day after arrival, so that the defect/error can be rectified promptly and with minimal inconvenience to the guest. Errors reported only upon departure or later will not be financially compensated.
11. DISPUTE RESOLUTION
11.1. Guests are requested to contact the provider if they have any objections regarding a booked arrangement. If the guest and the provider are unable to reach an agreement through negotiation, any dispute concerning a previously concluded agreement shall be resolved in a local court of law.
12. PRIVACY
14.1. By registering personal data, the guest consents to TF, in its capacity as data controller, using the information to fulfill TF's obligations to the guest. If necessary, it may be required to transfer the information to TF's partners, such as insurance companies, hotels, train, airline, and bus companies, etc. TF uses the guest's information to provide information, offers, and service regarding the guest's booked arrangement via email, phone, SMS, and postal mail. The guest may also be contacted for marketing and market research. For more information, please see TF's privacy policy at the bottom of www.tyin.no